Terms & Conditions

Last revised: 25/10/2010

1.1 Introduction and definitions

  1. 1.1.1 We are JustHostMe Limited. Our registered office is at 11 Oatlands, Swindon, Wiltshire, SN5 6AU, United Kingdom. Our company number is 06356693. Our VAT number is GB 113 7603 41. Our other contact details are on our website.
  2. 1.1.2 These terms and conditions ("T&Cs") set out the agreement between us and the individual or organisation applying (whether or not through an agent) for the provision of our Services ("you"). We explain in the headings what each clause covers. These headings are for guidance only and are not legally binding. When we say "including", we mean "including without limitation".
  3. 1.1.3 You should read this section 1, which applies to all Services, together with the section that relates to the particular Services you are ordering. All clauses in both sections apply even if they cover similar issues.
  4. 1.1.4 We refer in these T&Cs to certain other documents which form part of this agreement. Please tell us if you can't access those documents on the Internet and we will be happy to supply copies.
  5. 1.1.5 These T&Cs take precedence if inconsistent with any material on our website.
  6. 1.1.6 Please note that we reserve the right in our absolute discretion not to proceed with any application or order by you.
  7. 1.1.7 The following have particular meanings in the these T&Cs:
  8. "Content" Data which you or third parties Transmit via or in connection with the Services
    "Contract Period" the contract period you opt for when you order Services (eg monthly, quarterly, annually etc)
    "Data" information, documents, text, software, music, sound, photographs, graphics, video, messages and other materials of any kind and in any form
    "Exceptional Circumstances" where we consider that:
    1. Our Acceptable Use Policy or Mailing Policy has been or may be breached;
    2. It is necessary to protect us or our other customers or the public and/or to minimize our exposure to breach of Regulation or the risk of civil or criminal proceedings and /or to respond to claims of violation of third party rights; or
    3. Your account has become the target of denial of service, hacking or other malicious activities.
    "Naming Authorities" (1) ICANN or any equivalent body; (2) the registries responsible for specific types of domain names; and (3) domain registrars or any equivalent bodies
    "Personal Data" information enabling someone to be identified or contacted
    "Product Specification" the relevant product specifications or descriptions on our website and/or otherwise provided to you at the time of ordering;
    "Regulation" all applicable laws, statutes, regulations, standards or codes of conduct, whether or not compulsory
    "Services" any products or services which we supply to you
    "SLA" our service level agreement
    "Software" any Software which we supply to you in connection with the Services
    "Transmit" use, facilitate, generate, link to, upload, post, publish, download, store, disseminate, e-mail, send or receive via or in any way connected with our Services

1.2 Changes to the T&Cs

  1. 1.2.1 We may need to change the T&Cs (including our acceptable use or other policies). If so, we will post notice on our website for a reasonable period before the change takes effect. Please check our site constantly. If you continue to use our Services (eg hosting your domain or website with us) after the effective date of the revised TCs, you will be bound by them. However, if you are a consumer with a subscription to our Service and you don't agree to the changes (provided that they are neither minor nor required by applicable law or regulations), you can cancel your subscription by giving us notice (by the means explained here) before the effective date of the revised TCs. If so, we will refund any advance payments referable to the period after your cancellation.
  2. 1.2.2 Any renewal of our Services will in any case be subject to our then current T&Cs.

1.3 Right to cancel under Distance Selling Regulations

  1. 1.3.1 If you are an EU consumer (ie acting for purposes outside a business), you may cancel your subscription within 7 working days of placing your order (by the means explained here) or by any of the other methods specified in the Distance Selling Regulations. Within 30 days of your notice we will refund by the same method by which they were paid (eg credit card refund for credit card payments). However, you agree that we may begin to perform certain Services, such as applying for registration or renewal of certain domain names and setting up website hosting services, before the cancellation period has expired, in which case the right of cancellation will no longer apply. Nor does the right of cancellation apply to software which has been unsealed.
  2. 1.3.2 This clause does not affect any money-back guarantee we may offer.

1.4 Money back guarantees

  1. 1.4.1 If stated on our website at the time you place your first order with us, we provide a money-back guarantee. This offer may be withdrawn at any time. It is subject to compliance with any offer conditions stated on our website including as to the kinds of fees and Services to which it applies and the method and timescale for exercising your right to repayment.

1.5 Your obligations and promises

  1. 1.5.1 You promise that you have power and authority to enter into this agreement.
  2. 1.5.2 You promise:
    1. that you are 18 years or over; or
    2. if you are under 18 years, that you have permission from your parent/guardian to use our Services, that your parent/guardian has agreed to these TCs and has accepted responsibility for any actions you may take as a minor under their custody.
  3. 1.5.3 You must comply with our reasonable instructions, requests and guidelines concerning the Services, including on our website.
  4. 1.5.4 You must promptly provide us with all information which we reasonably request in connection with the Services. You promise that all information including contact and payment information (eg e-mail and postal addresses, credit card numbers) which you provide in connection with the Services is accurate and not misleading and that you will update it so that it remains so. We rely on this information for various reasons including the transmission of renewal notices and other important information concerning the Services. It is sufficient if we send such information by e-mail to the most recent e-mail address you have provided to us.
  5. 1.5.5 You must comply with our Acceptable Use Policy and Mailing Policy and bring them to the attention of your authorised users.
  6. 1.5.6 There is a risk that Content may be irretrievably damaged or lost if there is a fault or on suspension or termination. It is your responsibility to make at least a daily back-up (or more frequent basis if required by best computing practice) of all such Content that you wish to save (even for Services which specifically include a back-up capability).
  7. 1.5.7 In the case of third party goods or services which we supply, you undertake to comply with any third party licenses or end user agreements which we bring to your attention.

1.6 Resellers

  1. 1.6.1 If we sign up to one of our reseller packages, then you may resell the the relevant Services to a third party on condition that you:
    1. ensure that such third party is legally bound by these TCs;
    2. are fully responsible for the acts and omissions of any such third party; and
    3. indemnify us for any loss or damage we suffer as a result of such acts or omissions.

1.7 Security

  1. 1.7.1 You promise:
    1. to keep any password, security phrase or private key secure (and you acknowledge that we may change these at any time for good reason);
    2. if requested, to use your password or security phrase when giving instructions (and we are authorised to comply with instructions containing your password or security phrase);
    3. to take reasonable steps in respect of matters in your control to minimize any risk of security breaches in connection with the Services eg by promptly implementing security patches where applicable;
    4. to notify us immediately of any actual or suspected security breaches in connection with the Services; and
    5. to comply with our reasonable security checks.
  2. 1.7.2 You acknowledge that you are responsible for all persons who use your password or other log-in information to access the Services, whether authorised or not, unless we are at fault.

1.8 The Services

  1. 1.8.1 We will use reasonable skill and care to supply the Services.
  2. 1.8.2 We will comply with any SLA which is stated on our website to apply to the Services.
  3. 1.8.3 Given the nature of the Services, we do not guarantee:
    1. that the Services will be uninterrupted, secure or error-free; or
    2. that any Data generated, stored, transmitted or used via or in connection with the Services will be complete, accurate, secure, up to date, received or delivered correctly or at all; or
    3. that particular results will be achieved or that any results will be accurate or reliable.
  4. 1.8.4 You acknowledge that we may have to suspend the Services for repair, maintenance or improvement. If so, we will restore them as quickly as is reasonably possible.

1.9 Support

  1. 1.9.1 The Services include support only insofar as specified on our support scope page or otherwise in the relevant Product Specifications. If so, we will use reasonable endeavours to meet any specified response times and to rectify specified faults or problems but do not guarantee that response times or rectification will be achieved. This is without prejudice to any applicable SLA.
  2. 1.9.2 We shall not in any event be obliged to supply support:
    1. in respect of faults or problems directly or indirectly or indirectly arising from:
      1. incorrect use of the Services;
      2. products or services not supplied by us; or
      3. any cause external to the Services;
    2. where you are using anything other than the most recent version of, any relevant software;
    3. where you or any third party not authorized by us has modified the relevant software or attempted to resolve the problem;
    4. for application specific issues such as cgi programming or html;
    5. to your customers; or
    6. if any fees due to us are unpaid.
  3. 1.9.3 Any support which we agree to supply in addition to that covered by agreement between us shall be charged at our then current standard rates and such fees shall be payable within 14 days of invoice.

1.10 Liability

  1. 1.10.1 Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be excluded or limited.
  2. 1.10.2 You must give us a reasonable opportunity to remedy any matter for which we are potentially liable before you incur any costs remedying the matter yourself.
  3. 1.10.3 We are not responsible for any loss or damage which results from your failure to comply with this agreement.
  4. 1.10.4 If you are a consumer (ie not acting in the course of a business):
    1. we shall not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
      1. there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
      2. such loss or damage is not a reasonably foreseeable result of any such breach;
      3. such loss or damage is caused by you, for example by not complying with this agreement; or
      4. such loss or damage relates to a business; and
    2. You will liable for any loss or damage we suffer arising from your breach of this agreement or misuse of our Services.
  5. 1.10.5 If you are a business:
    1. our liability of any kind (including our own negligence) with respect to our Service for any one event or series of related events is limited to 150% of the fee payable for the relevant Service in the 12 months before the event(s) complained of;
    2. In no event (including our own negligence) will we be liable for any:
      1. economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
      2. loss of goodwill or reputation;
      3. special, indirect or consequential losses; or
      4. damage to or loss of Data
      5. even if we have been advised of the possibility of such losses;
    3. to the extent allowed by law, we exclude all conditions, terms, representations and warranties, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement including, without limit, the implied warranties of satisfactory quality and fitness for a particular purpose; and
    4. you will indemnify us against all claims and liabilities directly or indirectly related to your use of the Services or breach of this agreement.
  6. 1.10.6 We have no liability for any third party goods or services.

1.11 Content

  1. 1.11.1 We may access, copy, preserve, disclose, remove, suspend or delete any Content:
    1. in the event of Exceptional Circumstances concerning that Content;
    2. if we are required to do so by Regulation or competent authority; or
    3. it is otherwise permitted under this agreement.
    4. If so, you must not attempt to re-publish or re-send the relevant Content.

1.12 Personal Data

  1. 1.12.1 If we process any Personal Data on your behalf, we promise that:
    1. we shall do so only in accordance with this agreement or your written instructions, and
    2. we will at all times have appropriate technical and organizational measures in place to protect all such Personal Data against unauthorised or unlawful processing, accidental loss, destruction or damage and that, having regard to the state of technological development and the cost of implementing any measures, the measures shall ensure a level of security appropriate to the harm that might result from such unauthorised or unlawful processing or accidental loss, destruction or damage and to the nature of the data to be protected.

1.13 Payment

  1. 1.13.1 Our fees are as specified on our website at the time you order or renew Services. VAT is payable in addition if so specified. Payment must be made without deduction, counterclaim or set-off. If we say so on our website at the time you order or renew, we will automatically deduct renewal payments from your credit card. All fees are non-refundable unless otherwise stated. All fees remain payable where we suspend this agreement or any Services in accordance with this agreement.
  2. 1.13.2 Our hosting fees (plus VAT if applicable) are payable in advance of each Contract Period. Domain name fees are payable in advance when you order. Any other payments are payable within 14 days of payment.
  3. 1.13.3 You must contact us and give us a reasonable opportunity to resolve the issue before making a chargeback or a Paypal or other complaint. If you do not or if you make an unjustified chargeback / complaint, we reserve the right to suspend or terminate some or all of the Services and/or to charge a reasonable administrative fee.
  4. 1.13.4 We may charge a reasonable administrative fee if you continue to make payments (whether by Paypal or otherwise) after termination of the Services.
  5. 1.13.5 We may charge interest on overdue sums (both before and after judgment) at the rate for the time being applicable under the Late Payment of Commercial Debts (Interest) Act 1998. In addition we may charge a once off administrative fee of £5.00 (plus VAT if applicable) to cover the cost of sending reminders and chasing payment.

1.14 Suspension of Services

  1. 1.14.1 We may suspend some or all of the Services:
    1. in the event of Exceptional Circumstances;
    2. if any payment is overdue by more than 7 days;
    3. if we are required to do so by Regulation or competent authority; or
    4. it is otherwise permitted under this agreement;
  2. and we may decline to reinstate suspended Services unless we have received all outstanding payments and/or any assurances from you which (acting reasonably) we consider satisfactory.

1.15 Term / termination / suspension

  1. 1.15.1 If you don't make a cancellation request (by the means explained here) before the end of a Contract Period, then the contract will roll over for the same period and so on. (This subclause does not apply to domain names or if provided otherwise elsewhere in these TCs or in the relevant Product Specification.) If you do cancel, then there is no refund relating to the balance of the current Contract Period.
  2. 1.15.2 You or we may terminate this agreement (as regards some or all of the Services) immediately on written notice if the other:
    1. commits a material breach of this agreement and, if remediable, having received from the other party written notice stating the intention to terminate the agreement if not remedied, fails to remedy the breach within 21 days; or
    2. is subject to a resolution for winding up or a petition for bankruptcy or liquidation or proposes or enters any arrangement or composition with assignment with or for creditors or a receiver or liquidator or trustee in bankruptcy is appointed over it or any of its assets or any similar circumstances.
  3. 1.15.3 We may also terminate this agreement (as regards some or all of the Services) immediately on written notice:
    1. in the event of Exceptional Circumstances;
    2. if any payment by you is overdue by 28 days or more;
    3. if we are required to do so by Regulation or competent authority; or
    4. it is otherwise permitted under this agreement.
  4. 1.15.4 We may terminate this agreement (as regards some or all of the Services) without cause on giving 14 days notice by e-mail and providing a full refund of all services paid in advance.
  5. 1.15.5 The consequences of termination of this agreement for any reason are:
    1. we will immediately stop supplying, and will terminate access to, the relevant Services - this may involve irretrievable damage to or loss of Content and / or we may destroy any such Content;
    2. all licences granted by us terminate;
    3. any fees due remain payable;
    4. accrued rights and liabilities will be unaffected; and
    5. any termination of part of a bundled package of Services will terminate the entire bundle; however we may in our discretion allow you to convert certain of the bundled Services to stand-alone Services.
  6. 1.15.6 The clauses in this agreement which are expressed or intended to survive the termination of this Agreement shall survive.

1.16 Intellectual property rights

  1. 1.16.1 We retain ownership of all intellectual property rights in any material (including any Data or Software) relating to the development or supply of the Services and to our website. You may display, reproduce or otherwise use such material insofar as reasonably necessary to enable you to use the Services in accordance with this agreement. You may not otherwise retrieve, display, modify, copy, print, sell, download, hire or reverse engineer (unless permitted by applicable law) or use such material without our specific prior written consent.

1.17 Use of our website

  1. 1.17.1 Any content which we ourselves make available on our website is intended for very general guidance but we cannot guarantee that it is accurate or up to date. Before acting on such information, you must make your own appropriate enquiries including as to its accuracy and suitability for your purposes and take appropriate professional or other advice. You rely on such information at your own risk.
  2. 1.17.2 Our website may link to third party websites which may be of interest to you. We do not recommend or endorse those sites or the products or services which they offer nor are we legally responsible for them as they are outside our reasonable control. You use such third party sites at your own risk.

1.18 Confidentiality

  1. 1.18.1 We both agree not to use for any purpose apart from this agreement or disclose any Confidential Data received from the other party. "Confidential Data" means Data identified as, or which clearly is intended to be, confidential.
  2. 1.18.2 This clause does not apply to Data which:
    1. enters the public domain other than through breach of this clause;
    2. is or becomes independently known to the receiving party free from any confidentiality restriction;
    3. is required to be disclosed by Regulation or competent authority;
    4. is reasonably disclosed to employees, suppliers or others for the proper performance of the agreement;
    5. is reasonably disclosed to professional advisers; or
    6. which we are otherwise permitted to disclose in accordance with this agreement.

1.19 Notices

  1. 1.19.1 You should send any notices under this agreement via the contact forms on our website or to the address given at the top of this agreement.
  2. 1.19.2 We shall send any notices in accordance with the most recent contact information which you have provided to us.
  3. 1.19.3 Notices may be sent by hand, recorded delivery, fax or e-mail and shall be deemed to be received:
    1. by hand - when delivered provided handed to a senior employee.
    2. recorded delivery - five days after posting.
    3. email – on the day sent unless the contrary proved.

1.20 General

  1. 1.20.1 This agreement (and any incorporated documents) represents the entire agreement of the parties relating to its subject matter.
  2. 1.20.2 If you are a business, you agree that this agreement supersedes all prior agreements and representations (unless fraudulent). You acknowledge that you have not relied on any statements or representations save as are expressly incorporated in this agreement. In any event, we are not bound by, nor should you rely on, representations by any agent or employee of any third party you may use to apply for our services.
  3. 1.20.3 If any part of this agreement is deemed void or ineffective for any reason, the offending words shall be deemed deleted and the remainder shall continue in full force.
  4. 1.20.4 We may assign (ie transfer) all or part of our rights or duties under this agreement. As this agreement is personal to you, you may not assign any of your rights or duties under it without our prior written consent.
  5. 1.20.5 Neither party shall be liable for failure to perform or delay in performing any obligation (excluding payment) under this agreement if the failure or delay is caused by any circumstances beyond its reasonable control, including but not limited to failure of any communications, telecommunications or computer system.
  6. 1.20.6 No variation or amendment to this agreement is effective unless agreed in writing and signed by our authorised representative.
  7. 1.20.7 The failure to exercise or delay in exercising a right or remedy under this agreement shall not constitute a waiver of the right or remedy.
  8. 1.20.8 Nothing in this agreement shall be construed as creating a partnership or joint venture of any kind between us.
  9. 1.20.9 A person who is not a party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement except insofar as expressly stated otherwise.

1.21 English law and jurisdiction

  1. 1.21.1 This agreement is governed by English law and and any disputes will be decided only by the courts of the United Kingdom.

2. Additional terms applicable to domain name services

  1. 2.1 This of the T&Cs applies to domain name services including registration, hosting on our DNS, administration, transfers and renewals of domain names. You should read this section in conjunction with section 1 of the T&Cs.
  2. 2.2 We handle domain names through a company called Directi Internet Solutions PVT Ltd (except .UK domain names). You agree to be bound by their terms and conditions here. We handle .UK domain names through a company called Nominet Limited. You agree to be bound by their terms and conditions here. Without prejudice to those terms and conditions, you agree that you will comply with the terms and conditions (from time to time in force) relating to the registration / use of domain names published by the relevant Naming Authority (including the domain dispute resolution policy of that authority).
  3. 2.3 The extent of our registration services are to use our reasonable endeavours to transmit your order for registration of new domain names to the relevant Naming Authority, provide a reasonable administration service and notify you of the outcome within a reasonable period after communication from the authority. We can give no guarantee of success.
  4. 2.4 We may in our discretion cancel, take ownership, dispose of and /or refuse to register, release or renew any domain name:
    1. 2.4.1 in the event of Exceptional Circumstances concerning that domain name;
    2. 2.4.2 if our fees in respect of that domain name are overdue;
    3. 2.4.3 if we are required to do so by Regulation or competent authority; or
    4. 2.4.4 if it is otherwise permitted under these T&Cs.
  5. 2.5 No refunds shall be given once domain names are ordered by you unless otherwise specified in this agreement.
  6. 2.6 The registration and renewal fees specified in our price list are subject to any variations in the charge made by the registry for the particular domain name (known as the "NIC fee").
  7. 2.7 In relation to our free domain name offers, you acknowledge:
    1. 2.7.1 that these are available only during the initial sign up stage and not after you have submitted your order; and
    2. 2.7.2 that if the associated hosting package is terminated for any reason, you will immediately become liable to pay for renewals of the domain name at our standard rates listed on our website; and
    3. 2.7.3 that we may in our discretion withdraw the offers at any time.
  8. 2.8 Newly registered domain names or domains transferred to us will be hosted on our DNS unless we are otherwise notified at date of the order. You acknowledge that if you register a domain name through us but do not elect to take one of our hosting packages, then it will only have the ability to change name servers but no other features such as web forwarding, e-mail etc.
  9. 2.9 Domain names which expire are at risk of cancellation. You are ultimately responsible for paying renewal charges to the appropriate registry. We strongly recommend that you select the auto-renew option in your control panel. The extent of our renewal services is to:
    1. 2.9.1 notify you via the most recent e-mail address you have supplied to us of any renewal notices received by us from the relevant Naming Authorities; and
    2. 2.9.2 use our reasonable endeavours to renew domain names which by the renewal date you have specifically asked us in writing to renew and paid for.
  10. Please note that we will not renew domain names on auto-renew if you have not paid for the renewal. And we do not attempt to automatically rebill your credit card unless we specifically told you on our website that we would do this.
  11. 2.10 Our renewal services do not apply to (and you are solely responsible for renewing) domain names in respect of which we do not receive renewal notices from the relevant Naming Authority for whatever reason.
  12. 2.11 If domain names are transferred from us:
    1. 2.11.1 we may remove ourselves as billing, technical or other contacts;
    2. 2.11.2 websites at those domains may become inaccessible;
    3. 2.11.3 web and e-mail forwarding will cease and e-mails may be lost; and
    4. 2.11.4 Fees may be payable if specified on our website.
  13. 2.12 If domain names are transferred to us, a fee may be payable as specified on our website.
  14. 2.13 We will implement registrant and registrar transfers only in accordance with any requirements specified on our website and subject to there being no outstanding fees due to us.
  15. 2.14 You must carefully check our notification of registrations and renewals of domain names and inform us immediately if anything is incorrect. You must not take any action in reliance on ownership of the domain name until our notification.
  16. 2.15 We are not liable for the actions of any Naming Authorities.
  17. 2.16 You acknowledge that we or a Naming Authority may redirect any domain name to any IP Address including to an IP address which hosts a parking page or a commercial search engine for the purpose of monetization, if the domain name has expired, or is suspended, or does not contain valid information to direct it to any destination. We or the relevant Naming Authority are not responsible for any loss or damage resulting from such redirect.

3. Additional terms applicable to website hosting and co-location services

  1. 3.1 This section of the T&Cs applies to website hosting on our servers (shared and dedicated), to co-location and to related services ("Hosting"). You should read this section in conjunction with section 1 of the T&Cs.
  2. 3.2 You promise that you have sufficient technical knowledge to use our Services. It is your responsibility to ensure that Content is "server-ready" (including virus-free), to upload Content to our server and to check that it functions satisfactorily.
  3. 3.3 You bear sole legal and other responsibility for all Content. We do not, and are not obliged to, check Content (without prejudice to our rights to remove and take other steps in relation to Content).
  4. 3.4 You must observe the limitations on bandwidth and disk usage specified when you ordered. You must monitor such usage within your control panel. If such limits are exceeded, we are entitled to suspend (at least until the start of the next calendar month) or terminate some or all of the relevant Services. We may in our discretion permit you to upgrade to a hosting package with higher capacity.
  5. 3.5 You must not embark on any course of action, whether by use of your website or any other means, which may cause a disproportionate level of website activity without providing us at least seven day's prior notice in writing. If you give notice or we otherwise become aware of such disproportionate use we may:
    1. 3.5.1 move your website to a dedicated server and charge our then current rate; or
    2. 3.5.2 suspend or terminate some or all of the Services forthwith.
  6. 3.6 We reserve the right to reset the password on a dedicated server if the password on file is not current so that we may undertake security audits as required by our data centre. You must ensure that there is a valid email address and current root password on file for your dedicated server as otherwise there is a risk of downtime from forced password resets.
  7. 3.7 In relation to Services that include security patching, you acknowledge that it may be necessary to implement such patches before we have had a chance to give you notice and this might affect the functionality of your website. You also acknowledge that patching may be ineffective in certain circumstances including without limit if we are unable to apply a patch due to your configuration of your website or if you tamper with a patch which has been applied.
  8. 3.8 You must ensure that all Content is regularly checked for viruses and other harmful code.
  9. 3.9 In the case of co-location, you bear sole legal and other responsibility for all aspects of management, maintenance, insurance and use of your server and all Content thereon. You may access the premises only insofar as reasonably necessary for the purpose of inspecting, maintaining or removing your server, only at the times and as otherwise specified on our website and subject to there being on outstanding fees due to us. You must ensure that such premises are kept in good condition and are returned to their original condition by the end of any visit. Whilst present at the premises you must not do anything which may be dangerous, or a nuisance, or inconvenience or disturb any persons at the premises and you must comply with all health and safety and other policies as may be notified to you from time to time in relation to such premises.
  10. 3.10 In the case of co-location, we have a lien over your server until all claims and payments due to us have settled in full. If you fail to discharge any lien within a reasonable time from the date of notice of exercise then we may sell your server in or towards satisfaction of that lien and we will account to you for any excess.

4. Additional terms applicable to digital certificates

  1. 4.1 This section of the T&Cs applies to our services in relation to the application for and use of digital certificates. You should read this section in conjunction with section 1 of the T&Cs.
  2. 4.2 Provided that in our opinion you comply with the applicable criteria and have provided us with the necessary information, we will apply on your behalf to the issuer of the digital certificate which you have requested. We give no guarantee of success.
  3. 4.3 If a certificate is issued in respect of a website hosted with us, we will install the certificate on the relevant server so that it can be used in conjunction with your website.
  4. 4.4 As well as receiving renewal notices from us, you may also receive renewal notices from the issuer of your certificate. Digital certificates do not automatically roll-over and are subject to the renewal / re-application procedures of the relevant issuers.
  5. 4.5 We have no other obligations or responsibilities in relation to digital certificates except insofar as expressly stated in this agreement.
  6. 4.6 You acknowledge that digital certificates are (or may be) specific to organization, operating system, domain name (subdomains / host records are treated as separate domains) and IP address and are not transferable. You must not attempt to transfer or resell digital certificates.
  7. 4.7 You must promptly inform us of any changes to the information on the digital certificate or application including but not limited to organisation name or domain name.

5. Additional terms applicable to search engine submissions

  1. 5.1 This section of the T&Cs applies to our services in relation to search engine submissions. You should read this section in conjunction with section 1 of the T&Cs.
  2. 5.2 To avoid doubt, plus note that we do not promise that your website will achieve any particular traffic levels or search engine ranking or revenues.