Articles

 Are there any hidden costs, contracts or setup fees?

There are no hidden costs, contracts or setup fees on any of our hosting packages. We like to...

 Are you VAT registered?

Yes, our VAT registration number is GB 113 7603 41.

 Are you on the social networking sites?

Sure, take a look below: Facebook: https://www.facebook.com/JustHostMe Twitter:...

 Can I pay by PayPal?

Yes, you can pay by PayPal.

 Can I pay by bank transfer?

No, unfortunately not.

 Can I pay monthly?

Yes, you can pay month to month with no long term contracts.

 Can I upgrade at any time?

Yes, you can upgrade at any time through the client portal under 'My Services'.

 Do the prices on your web site include VAT?

The prices on our web site exclude VAT unless stated otherwise.

 Do you allow adult sites?

Yes, we allow adult sites. They must however be legal in the United Kingdom.

 Do you allow web sites to advertise for money, on their web site?

Yes, we allow web sites to have commercial advertisements.

 Do you guys overload your servers?

No, and quite simply, we never will. We have a strict policy when it comes to server load. We...

 Do you have 24/7 technical support?

Of course! We're here to assist you around the clock. We don't outsource our technical support...

 Do you have DDOS protection?

Absolutely! We are committed to protecting your hosting service 24/7 against any type of DDoS...

 Do you have a money back guarantee?

Yes, we have a 30 day money back guarantee.

 Do you have a parent company or are you affiliated with another company?

We are strictly based in the United Kingdom and we are completely independent, we are not owned...

 Do you have an uptime guarantee?

Yes, we have a 99.9% uptime guarantee.

 Do you outsource your technical support?

No, and quite simply, we never will.

 Do you serve International clients?

Yes, International clients are more than welcome.

 Do you support IPv6?

No doubt about it! We're living in the future, not in the past! Every single server that belongs...

 Do you use solid-state drives (SSD)?

No doubt about it! We're living in the future, not in the past! Every single server that belongs...

 How can I contact you by live chat?

Our live chat is available 24/7/365. You can contact us by live chat by clicking here.

 How do I transfer my .UK domain name to you?

To transfer your .UK domain name into us you will need to place an order for a domain transfer...

 How long have you been in business?

JustHostMe Limited was formed at Companies House as a limited company in England and Wales on the...

 How much is extra disk space?

We do not sell additional disk space. In order to receive more disk space you will need to...

 What RAID type is configured on your servers?

All of our servers utilise RAID 10. Utilisation of RAID 10 in a server provides an increase of...

 What debit or credit cards do you accept?

We accept Visa and MasterCard. If your payment card is not accepted by us, we recommend that you...

 What is overselling?

Overselling basically means to sell beyond the means of delivery. As the name indicates, it means...

 What is your Nominet IPS tag?

Let's keep this simple! Our Nominet IPS tag is 'JUSTHOSTME'. All one word and all in capital...

 Where are your servers located?

Our servers and networking equipment is located in London, United Kingdom. Our redundant DNS...

 Where is your company located?

We are located in England, United Kingdom. Our head office is located in Swindon, Wiltshire. We...

 Why was the order I placed marked as fraud?

A small percentage of orders are marked as fraud. Every now and then, we mark someone who is...

 Will I be able to access my domain name with or without the WWW?

Yes, you will be able to access your domain name with or without the WWW in front. For example,...

 Will you place advertisements on my web site?

We will never place advertisements on your web site. That is one of the many advantages of paying...