Network Status News & Information

We are aware users are currently experiencing intermittent connectivity issues with HTTP (Apache). Earlier today, we applied a fix which temporarily resolved the issue however we are aware the issue is still persisting and we are actively investigating. We will provide a further update as soon as possible.

We appreciate your patience & understanding.

UPDATE - 08/11/2018, 15:40 Europe/London: We believe we have resolved the issue but we are continuing to monitor. If you are still experiencing issues, please let us know by support ticket. Thank you.
UPDATE - 08/11/2018, 18:00 Europe/London: We are aware the issue is ongoing and are still investigating. We have isolated the issue to mod_lsapi.

UPDATE - 09/11/2018, 10:30 Europe/London: We are aware of reports of intermittent dropped connections/monitoring alerts. We are actively investigating this.
UPDATE - 09/11/2018, 18:00 Europe/London: We have isolated this issue to a bug in mod_mpm_event, to temporarily resolve this issue until an appropriate bug fix is released, the server is now utilising mod_mpm_prefork instead. We will switch the server back to use mod_mpm_event as soon as possible.

RESOLVED - 09/11/2018, 18:30 Europe/London: We are marking this issue as resolved. We continue to actively monitor the server, if further issues occur, they will be posted on this page.

We are aware users are currently experiencing intermittent connectivity issues with HTTP (Apache). Earlier today, we applied a fix which temporarily resolved the issue however we are aware the issue is still persisting and we are actively investigating. We will provide a further update as soon as possible.

We appreciate your patience & understanding.

UPDATE - 08/11/2018, 15:40 Europe/London: We believe we have resolved the issue but we are continuing to monitor. If you are still experiencing issues, please let us know by support ticket. Thank you.
UPDATE - 08/11/2018, 18:00 Europe/London: We are aware the issue is ongoing and are still investigating. We have isolated the issue to mod_lsapi.

UPDATE - 09/11/2018, 10:30 Europe/London: We are aware of reports of intermittent dropped connections/monitoring alerts. We are actively investigating this.
UPDATE - 09/11/2018, 18:00 Europe/London: We have isolated this issue to a bug in mod_mpm_event, to temporarily resolve this issue until an appropriate bug fix is released, the server is now utilising mod_mpm_prefork instead. We will switch the server back to use mod_mpm_event as soon as possible.

RESOLVED - 09/11/2018, 18:30 Europe/London: We are marking this issue as resolved. We continue to actively monitor the server, if further issues occur, they will be posted on this page.

Active support has now finished for PHP v7.0. We'll be updating our servers to PHP v7.1 on the 31/03/18. But, don't worry! You can choose whichever PHP version you prefer through cPanel, under 'MultiPHP Manager'. (Reference: http://php.net/supported-versions.php)

Active support has now finished for PHP v7.0. We'll be updating our servers to PHP v7.1 on the 31/03/18. But, don't worry! You can choose whichever PHP version you prefer through cPanel, under 'MultiPHP Manager'. (Reference: http://php.net/supported-versions.php)