Outage (Resolved)
  • Priority - Critical
  • Affecting Server - London
  • The London data centre had a malfunction on the cooling system in rooms E101 and 102, leaving some servers unreachable.
    Our teams have intervened to restore service. All servers are now working as expected.

    We apologise for any inconvenience and disruption this outage has caused.

  • Date - 19/05/2020 15:00 - 19/05/2020 17:30
  • Last Updated - 19/05/2020 20:30
Outage (Resolved)
  • Priority - Critical
  • Affecting Server - Alpha
  • The London data centre had a malfunction on the cooling system in rooms E101 and 102, leaving some servers unreachable.
    Our teams have intervened to restore service. All servers are now working as expected.

    We apologise for any inconvenience and disruption this outage has caused.

  • Date - 19/05/2020 15:00 - 19/05/2020 17:30
  • Last Updated - 19/05/2020 20:29
Hardware Fault (Resolved)
  • Priority - Critical
  • Affecting Server - Alpha
  • Our technical team is working to resolve a reported server outage in reference to server Alpha. Unfortunately, web sites and e-mail hosted on this server are currently unavailable.

    We will be providing further updates as soon as possible. We deeply apologise for any inconvenience caused by this disruption.

    UPDATE -
    07/04/2020, 10:30:
    We have identified a hardware fault on the server. The server motherboard and second CPU have been replaced and we are performing final diagnostic tests. The server will then be booted again.

    UPDATE - 07/04/2020, 10:40:
    The server is now back on-line and fully operational. All hosted services should now be working as expected.

    UPDATE - 07/04/2020, 11:10:
    We are performing further investigation as the server is currently unstable.

    UPDATE - 07/04/2020, 11:30:
    The server is now operating as expected. All services are fully functional. We are continuing to monitor.

    All times listed are in BST (British Summer Time).

  • Date - 07/04/2020 07:30 - 10/04/2020 14:37
  • Last Updated - 02/05/2020 01:54
CPU Cooling Check (Resolved)
  • Priority - Critical
  • Affecting Server - Alpha
  • Our data centre engineers are performing emergency maintenance on server Alpha due to CPU cooling warnings. We expect this intervention to last for up to 30 minutes. During this time, your domain name, web site, and e-mail service will be inaccessible. We apologise for any inconvenience caused.

    Thank you for your understanding.

  • Date - 02/05/2020 00:20 - 02/05/2020 01:40
  • Last Updated - 02/05/2020 01:53