Server Upgrade - COMPLETED (Reported)
  • Priority - Critical
  • Affecting Server - Alpha
  • WE HAVE COMPLETED THIS UPGRADE. THE BELOW IS MENTIONED FOR REFERENCE.
    SERVER ALPHA - SERVER UPGRADE - COMPLETED (Previous IP Address:
    54.36.160.53, New IP Address: 54.36.160.184)
    Impacting Services: DNS Hosting, E-Mail Hosting, Personal Hosting & Business Hosting. No other services are impacted.

    If you are pointing your domain(s) to server Alpha by A and/or MX record, please read the changes section below and act accordingly. Our support team are here to assist 24/7/365 if you have any questions or concerns.

    Task:
    We will be performing a server upgrade on server Alpha between Friday 22/11/2019 20:00 - Sunday 24/11/2019 20:00 GMT. We would like to advise our customers that disruption and outages to service may occur during this period. We deeply apologise for any inconvenience this may cause you as we work to improve our servers and our service to you.

    Changes:
    As part of this upgrade, the server IP address of Alpha will update from 54.36.160.53 to 54.36.160.184. If you are pointing your domain name(s) to server Alpha by A and/or MX record, you will need to update the DNS of your domain name(s) accordingly to the new IP address. Failure to make this change may result in extended service interruption and loss of e-mails. We advise that you make this change on Friday 22/11/2019 at 20:00 GMT. If you are pointing your domain name(s) by name server, NO changes are required. Thank you for your understanding.

    If you require further assistance from us, please reach us by support ticket here. Our support team are here 24/7/365 and are more than happy to assist you!

  • Date - 22/11/2019 20:00 - 24/11/2019 20:00
  • Last Updated - 23/11/2019 12:32
Server Upgrade - COMPLETED (Reported)
  • Priority - Critical
  • Affecting Server - London
  • WE HAVE COMPLETED THIS UPGRADE. THE BELOW IS MENTIONED FOR REFERENCE.
    SERVER LONDON - SERVER UPGRADE - COMPLETED (Previous IP Address: 54.36.160.97
    , New IP Address: 54.36.160.185)
    Impacting Services: Reseller Hosting & Reseller Hosting Plus. No other services are impacted.

    If you are pointing your domain(s) to server London by A and/or MX record, please read the changes section below and act accordingly. Our support team are here to assist 24/7/365 if you have any questions or concerns.

    Task:
    We will be performing a server upgrade on server London between Friday 22/11/2019 20:00 - Sunday 24/11/2019 20:00 GMT. We would like to advise our customers that disruption and outages to service may occur during this period. We deeply apologise for any inconvenience this may cause you as we work to improve our servers and our service to you.

    Changes:
    As part of this upgrade, the server IP address of London will update from 54.36.160.97 to 54.36.160.185. If you are pointing your domain name(s) to server London by A and/or MX record, you will need to update the DNS of your domain name(s) accordingly to the new IP address. Failure to make this change may result in extended service interruption and loss of e-mails. We advise that you make this change on Friday 22/11/2019 at 20:00 GMT. If you are pointing your domain name(s) by name server, NO changes are required. Thank you for your understanding.

    If you require further assistance from us, please reach us by support ticket here. Our support team are here 24/7/365 and are more than happy to assist you!

  • Date - 22/11/2019 20:00 - 24/11/2019 20:00
  • Last Updated - 23/11/2019 00:38