- Priority - Low
- Affecting Server - London
* THE UPGRADE HAS NOW BEEN COMPLETED, DETAILS BELOW FOR REFERENCE *
OLD SERVER IP: 18.104.22.168
NEW SERVER IP: 22.214.171.124
We will be upgrading server London at 18:00 UK time on Friday 23rd November, 2018. During this time, customers are likely to experience disruption/outages connecting to their web sites, e-mail, cPanel and WHM. The server upgrade is due to complete on (or hopefully) before 18:00 UK time on Sunday 25th November, 2018. As soon as the server upgrade is completed, we will e-mail our customers to confirm this.
The server upgrade will:
- Improve server speed
- Improve server reliability
- Include new enterprise SSD hard drives with greater speed & redundancy
After the server upgrade has been completed, the primary/shared server IP will change. If you are pointing your domain name(s) by WWW (A) record and/or e-mail server by MX record, you will need to update the IPs in your DNS configuration accordingly to reflect the new server IP. If you are pointing your domain name(s) by name server, no name server changes will be required. The server hostname will remain 'London'. Customers with dedicated IPs will have new IPs issued, we will provide new dedicated IPs to our customers accordingly through support ticket.
We appreciate your patience and understanding while we complete this server upgrade and apologise for any inconvenience the upgrade disruption may cause you.
Thank you for your continued custom.
- Date - 30/11/2018 18:00 - 01/12/2018 13:40
- Last Updated - 01/12/2018 13:40
Below is a real-time overview of our servers where you can check if there's any known issues.